H-E-B Pharmacy - Katy, Texas

Syed Hassan

Conclusion -- Sobia is an extremely rude pharmacist, and judging by the other reviews this seems to be a recurring problem for her.

The Story -- I called in for a RX refill this morning, and both reps were polite over the phone. The second rep mentioned to me that even though I getting a refill earlier than it is due it might be covered by insurance, and if it is not I will have to pay out of pocket. I understood, and told them to refill either way as I urgently needed the RX.

I got to the pharmacy, and was called forward by Sobia. I greeted her respectfully, and I do not know what was going on with her but she respond rudely the entire conversation. I stated that I spoke with someone moments ago, and they mentioned the RX may be covered by insurance. She interjected and said "It is not covered by your insurance". Even thought this is what someone stated from her team was a possibility, I did not push the matter forward as I wanted to get my RX and leave. I offered to pay for the RX and pick it up when it was ready, Sobia got an attitude with that as well and said "You have to pay when you pick the RX up, not before".

What a strange interaction, as you would think it is beneficial for the pharmacy, or any other business, to get paid before service. It also seems ironic that an employee of HEB is giving attitude to a customer who is following the policies of the business. That's a bad look for Sobia, especially when she is the pharmacist there and not a pharm tech.

Anyway, I come back later to get my RX. Upon receipt I realized it is was the wrong one. This was a mistake on my end, and when pulled back into the drive thru I verbalized this mistake. Unfortunately, it seems that along with a bad attitude Sobia has bad ears as she completely disregarded this comment and went on and on about how I stated this was the RX I needed. She kept stating how I would not be refunded for this RX, and kept getting frustrated listening to herself talk. At the end she goes, "I will give you a refund this one time!". Not once did I argue with her about a refund, or for that matter argue at all with her in her entire rant.

The two separate interactions both shared the common denominator of disrespect. She spoke to me in a way as if she is above me, and not her equal when I did not give her any reason to feel small. I was polite in all interactions, and I was also wearing scrubs as I run a private medical practice. Being of the same community you would think that there is some baseline mutual respect, but there was none. She does not fit the customer centric culture of HEB, and given numerous people have complained about her demeanor perhaps it is time for her or HEB management to address this problem. A white coat does not give you the greenlight to disrespect people, and I would never have an employee like that work in my business.

I hope her attitude improves at my next visit.

Amber Calderon

The pharmacist Sobia was impatient and did not want to help me. I’ve been to Kroger pharmacy with the same prescription and they have been very helpful but she was dismissive and had an attitude for NO REASON. I highly recommend visiting another pharmacy in the area. Kroger pharmacy has always been very helpful.

Elizabeth Sarah

The staff was so helpful for my prescription. She was very kind and even if no prescription available she was so kind and willing to search other pharmacy and called me back to fill there . She seemed actually happy to help and so pleasant . This was last night around 6 . Thank you and will keep using you guys !

Christen Staton

I will say the staff is super friendly but I moved to HEB hoping it would be better than CVS and in the end it’s not. I’m told a prescription would be ready at a certain time it’s not. Told I would receive a text when it’s ready. I did not. I have to call on it. And it was a prescription I really needed like that day and was supposedly ready is 30 mins. I waited an hour at the store. Then ended up having to call 4 hours later to be told it was ready. Idk just disappointing

Marcus

Wanted to call out Maribel for her excellent customer service. One of my prescriptions was over $60, and when she saw the price, she tried different discount cards and lowered it to $40 without any request from me. I was expecting to pay whatever the price was, and that was a very pleasant surprise. Thanks Maribel!

Catherine Newlin

So, this is the 2nd time I have tried to get my muscle relaxer medication! Last time, I had 2 prescriptions ready and they only gave me ONE! I am now having to call my doctor and change the pharmacy because this is just not okay!

HEB is a great grocery store but the pharmacy is just… blah!

Do Rei (Dr82)

I had one of the best experiences at this pharmacy today that I've had at any pharmacy in a long time. The whole staff were very attentive even though they were busy. The pharmacist was exceptionally helpful. I could also see how helpful they were to every client. I will recommend to my friends. Thank you team.

Mistie Swartz

Called the pharmacy to make sure medication was in stock before having the dr call the prescription in. Was told prescription would be ready in an hour. Show up an hour later to pick it up. Was told it was going to take another 30 minutes. Came back 45 minutes later to be told they're working on it now. To go load my grocery and come through the drive thru it will be ready then. Get in the car and they call and say they don't have all the prescription, they have to order it.