New London Pharmacy - New York, New York

Jia Cheng Shen (JC)

went thr on the 30th dec morn and was helped by a wonderful staff (didnt manage to catch her name) but she was friendly and knowledgeable in perfumes, and let me try out many different ones based on my preferences 🙂 thanks for your assistance it was greatly appreciated! also greatly enjoyed the vast selection of niche perfumes in the store

JoAnn Aronoff

New London Pharmacy has amazing cosmetics, perfumes and grooming items from all over the world. but what I love most about it is it’s professional and helpful staff and pharmacy department.

Harlene Gabiana

Visiting from Phoenix & staff was so helpful finding/ suggesting products for my needs. Came across brands I haven’t heard of so exciting to go back home w new treats!

Kiki Marksohn

I love this pharmacy!! The staff are so helpful and kind. There is no other pharmacy like it. They’re so organized and it has absolutely EVERYTHING. The pharmacy itself is very fast paced and I can pick up my medications quickly after I’ve received their automated call to let me know they’re ready.

Grace De La Cruz

To anyone who has the same experience as I did below, you can report them for professional misconduct based off abandoning or neglecting a patient in need of immediate care. Complaints must be submitted in writing to the New York State Office of Professional Discipline (OPD). I will be talking to our local council member too.

I am utterly disgusted by the appalling conduct exhibited by all the staff including the pharmacist at New London Pharmacy today. The complete lack of humanity and disregard for basic decency demonstrated during my interaction with them is absolutely reprehensible.

Upon calling at 7pm to request urgent medication for an 80-year-old client, who has faithfully relied on New London Pharmacy for an astounding 51 years, the response I received was nothing short of horrifying. Despite explaining the dire emergency and the immediate need for the medication, I was callously informed that the delivery driver had already left for the day.

In a desperate plea, I asked if they could wait a mere 5 minutes for us to arrive, emphasizing the critical nature of the situation and the client's inability to sleep without the medication. Shockingly, their response was that they could not wait as they had to attend church. The sheer audacity of prioritizing personal plans over the urgent medical needs of an elderly individual is beyond comprehension, I think any God would have wanted them to choose kindness.

In a last-ditch effort to ensure the client's well-being, I suggested that perhaps the manager or another staff member could make the brief 3-minute and 24-second walk to deliver the medication, as a neighbor was readily available to receive it. After much reluctance, they begrudgingly agreed and abruptly hung up before I could provide the necessary apartment number.

To my horror, the medication was never delivered, and it is abundantly clear that I have been blatantly lied to. The consequences of their despicable actions are dire – the client will suffer tonight and endure sleepless anguish, as well as debilitating side effects tomorrow, all due to the heartless negligence of New London Pharmacy.

Their behavior is nothing short of monstrous, and I refuse to continue supporting an establishment that values profit over basic human decency. We will be swiftly transferring our patronage to a pharmacy that respects and prioritizes the well-being of its clients. Shame on New London Pharmacy for their abhorrent actions.

Did I mention she’s been giving them countless thousands of dollars for 51 YEARS? Loyalty means nothing to these people.

Notably, they also lied and said they were open the following day at 10am, I was there, they were closed. Coordinating with the hospital as a result.

Update: when we finally got the medication they had messed it up and not included the right prescriptions and had to go get it for a second time. Dangerous behavior.

AVOID.

THE REPLY BY OWNER IS NOT TRUTHFUL. They did not deliver it at all, because they hung up on me before they could get the apartment number. I confirmed this today. They seem to lie compulsively. Weird energy.

박소민

귀여운 고양이 두 마리가 반겨줌.
한국에서도 흔히 보이는 유럽 드럭스토어 화장품들이 많이 있음.
미국은 유로화 환율이 한국보다 좋지않아 물건들이 한국보다 조금씩 비쌈.
손님으론 흔치않은 동양애가 들어와서 한참을 구경해선지 CCTV로 날 돌려보는 모습 딱 걸림. 기분 상함.

Nina Veddell

What an amazing little gem to find! Consultant was absolutely fabulous - knowledge of ALL the products were amazing, genuine advice provided. I bought not just one,but two creams and two perfumes. The consultant working today at 5 pm is a true credit to the business! I didn't catch his name,but he is worth his weight in gold, honestly:) So helpful, has a sense of humour, professional and super polite.

Celeste Peterson

Ok I was told gatekeeping was out, so here I am to tell you that *this* is the place you should be going for your skincare in NYC. They have all the stuff you would travel to France for (and other places in the world), but here! Right at your fingertips.

Pro tip: Follow them on Instagram for product features and the latest updates.